p789 Privacy Policy – How We Protect Your Data

Welcome to the p789 Privacy Policy. p789, accessible at p789.plus, is an online sports betting and gaming entertainment platform built for players in Pakistan. This Privacy Policy explains how p789 collects, processes, stores and protects personal information provided by users of the Platform.

By registering an account on p789, you confirm that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the Platform.

This policy covers all services offered through p789.plus, including the sportsbook, slot games, fish games, live casino, app download and any promotional activity. It applies to all registered players, visitors browsing the Platform and anyone who contacts p789 support.

p789 collects personal information at different points during your use of the Platform. The categories of information we collect are described below.

p789 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are not described in this policy. The primary purposes are:

• Account management: Creating and maintaining your p789 account, processing login requests and managing account security settings.
• Identity verification: Verifying your identity and age to ensure compliance with our eligibility requirements and to process withdrawal requests accurately.
• Payment processing: Processing deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment channels in PKR.
• Platform operation: Delivering the full range of p789 services including the sportsbook, slot games, fish games, live casino and promotional offers.
• Customer support: Responding to your queries, resolving disputes, investigating technical issues and managing complaints.
• Security and fraud prevention: Detecting and preventing fraudulent activity, multiple account registrations, bonus abuse and other prohibited conduct as described in our Terms and Conditions.
• Responsible gaming: Monitoring usage patterns to identify signs of problem gaming and applying deposit limits, cooling-off periods or self-exclusion where requested or necessary.
• Communications: Sending transactional messages about your account, security alerts and information about promotions and bonuses where you have consented to receive these.
• Platform improvement: Analysing aggregated usage data to improve the design, performance and features of the Platform.

p789 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

p789 processes your personal data on the following grounds:

• Contractual necessity: Processing that is required to provide you with the services you signed up for — account creation, payments, game access and customer support.
• Legitimate interests: Fraud detection, security monitoring, platform improvement and responsible gaming management, where these do not override your own rights.
• Consent: Marketing communications, where you have specifically opted in to receive promotional messages from p789. You may withdraw consent at any time by contacting support or updating your notification preferences.
• Legal obligation: Compliance with applicable laws including anti-money laundering obligations and identity verification requirements.

p789 does not sell, rent or trade your personal information to third parties for marketing purposes. We share your data only with the following categories of third parties, and only to the extent necessary to operate the Platform:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction details necessary to process your deposits and withdrawals in PKR. These providers handle your financial data under their own privacy and security standards.
• Game software providers: Third-party game studios whose titles are available on p789 receive session data required to deliver the game. They do not receive your full registration or payment details.
• Identity verification services: Third-party KYC providers may process copies of identity documents you submit to verify your identity prior to withdrawal processing.
• Hosting and infrastructure providers: Cloud infrastructure and security service providers who process data as part of hosting and operating the Platform.
• Legal and regulatory obligations: Where required by law or by a valid legal order, p789 may disclose information to relevant authorities. We will only do so to the extent legally required.

All financial transactions on p789 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or another supported method, p789 collects the transaction reference and associated payment identifiers.

p789 does not store full card numbers, CVVs or complete bank account credentials on our own servers. Payment data is handled by our payment processing partners under their own security standards and encryption protocols.

Transaction history — including deposit amounts, withdrawal amounts, dates and payment method types — is retained on p789 systems for account management, dispute resolution and fraud prevention purposes. This history is visible to you in your account wallet section.

p789 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. We use the following types of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting your ability to use the Platform.
• Performance cookies: Collect anonymised data about how players use the Platform — which pages are visited most, how long sessions last and where errors occur. This data helps us improve the Platform experience.
• Functional cookies: Remember your preferences such as language settings, display options and responsible gaming limits you have set.
• Analytics cookies: Used to understand aggregate traffic patterns on the Platform. Data collected through analytics is anonymised and cannot be used to identify individual players.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the Platform. Blocking non-essential cookies will not prevent you from using p789 but may affect certain preferences and features.

p789 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required to meet legal obligations. The general retention periods we apply are:

• Active account data: Retained for the full duration your account remains active on p789.
• Account closure: Following account closure, registration and identity data is retained for a minimum period required to meet anti-money laundering and fraud prevention obligations.
• Transaction records: Financial transaction records are retained for a period of at least five years following the transaction date, consistent with standard financial record-keeping practices.
• Support communications: Chat logs and email correspondence with p789 support are retained for a reasonable period to assist with dispute resolution and service improvement.
• Technical and usage logs: Server and access logs are retained for a shorter rolling period primarily for security monitoring and fraud detection.

Once the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

p789 takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

• Encryption in transit: All data transferred between your browser or device and the p789 Platform is encrypted using SSL/TLS technology. Look for the padlock icon in your browser address bar when using the Platform.
• Encrypted storage: Sensitive data including passwords (stored as salted hashes) and identity documents are encrypted at rest using industry-standard encryption.
• Access controls: Access to personal data within p789 is restricted to staff members who require it to perform their job functions. All access is logged and monitored.
• Two-factor authentication: p789 supports and encourages the use of two-factor authentication on your account to add an additional layer of security beyond your password.
• Penetration testing and audits: The Platform and its infrastructure are periodically reviewed for security vulnerabilities.
• Incident response: In the event of a security breach that affects your personal data, p789 will notify affected users through the Platform or by email as soon as practically possible.

As a p789 player, you have the following rights with respect to your personal information. To exercise any of these rights, contact p789 support through the live chat or at [email protected].

• Right to access: You may request a copy of the personal data p789 holds about you at any time.
• Right to correction: If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it. For basic account details such as your mobile number or email address, you can update these directly in your account settings.
• Right to deletion: You may request deletion of your personal data. This right is subject to our legal obligations — for example, financial transaction records must be retained for a minimum period regardless of an account closure request.
• Right to restrict processing: In certain circumstances, you may ask p789 to limit how we use your personal data while a dispute or query is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where p789 processes your data on the basis of consent — such as sending promotional communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests where you believe your personal rights and freedoms override p789's interest in processing the data.

p789 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against unauthorised access to another person's data.

p789 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm they are 18 or older, and p789 may request identity documents to verify this at any point.

If p789 discovers that an account has been registered by a person under 18, the account will be closed immediately, all personal data associated with the account will be deleted and any balance will be forfeited in line with our Terms and Conditions.

p789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make changes, the revised policy will be published on this page with an updated date at the top.

For significant changes that materially affect how we handle your personal data, we will notify registered players through the Platform or by email prior to the change taking effect. Continued use of p789 after an updated policy is published constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so you remain informed about how p789 is handling your data. The most current version of the policy is always available at p789.plus/privacy-policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how p789 handles your personal information, please get in touch with our support team. We are available around the clock and aim to respond to all privacy-related queries promptly.

For questions about responsible gaming tools such as deposit limits and self-exclusion, please visit our Responsible Gaming page. For general platform rules, refer to our Terms and Conditions.